Acceptable Use Policy

1. Prohibited Activities

You may not use UniTotal services for any of the following:

Illegal Activities

• Conducting or facilitating any illegal activities
• Transmitting content that violates local, state, federal, or international law
• Engaging in fraud, including identity theft or phishing
• Money laundering or terrorist financing

Harassment and Abuse

• Making threatening, harassing, or abusive communications
• Stalking or repeatedly contacting someone against their wishes
• Transmitting obscene or offensive content
• Discriminatory harassment based on protected characteristics

Unsolicited Communications (Spam)

• Sending unsolicited commercial messages (voice or SMS spam)
• Robocalls without prior express consent
• Telemarketing in violation of Do Not Call regulations
• Sending bulk messages without proper opt-in consent

Fraud and Misrepresentation

• Caller ID spoofing for fraudulent purposes
• Impersonating government officials, law enforcement, or other entities
• Phishing or social engineering attacks
• Providing false information during account registration

Network Abuse

• Attempting to disrupt or compromise our network or systems
• Unauthorized access to other accounts or systems
• Traffic pumping or artificially inflating call volumes
• Using services to conduct denial-of-service attacks

2. SMS/MMS Specific Rules

When using our messaging services, you must:

• Obtain proper consent before sending commercial messages
• Honor opt-out requests within 24 hours
• Include clear identification and opt-out instructions
• Comply with TCPA, CTIA, and carrier guidelines
• Not send SHAFT content (Sex, Hate, Alcohol, Firearms, Tobacco)
• Not use shared short codes for high-risk messaging

3. Caller ID Rules

When setting outbound caller ID:

• You may only display numbers you are authorized to use
• Caller ID must not be misleading or used for deceptive purposes
• Spoofing caller ID with intent to defraud is illegal under the Truth in Caller ID Act
• We may verify your right to use displayed numbers

4. API Usage

When using our API:

• Rate limits must be respected
• API credentials must be kept secure
• Automated systems must comply with all other AUP provisions
• You are responsible for actions taken through your API credentials

5. Fair Use

Unlimited plans are subject to fair use policies:

• Services are for normal business/personal use
• Reselling services without authorization is prohibited
• Excessive usage patterns may indicate violations
• We reserve the right to investigate unusual activity

6. Enforcement

We take a multi-step approach to enforcement:

7. Reporting Violations

If you receive unwanted communications from a UniTotal number or witness a violation, please report it:

• Email: abuse@unitotal.tel
• Include: Date/time, phone numbers involved, description of violation

We investigate all reports and take appropriate action.