UniTotal Communications Inc. ("UniTotal," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.
1. Information We Collect
Information You Provide
- Account Information: Name, email, phone number, billing address, payment information
- Communications: Messages, support tickets, and feedback you send us
- Verification Data: Identity documents for regulatory compliance
Information Collected Automatically
- Usage Data: Call detail records (CDRs), SMS logs, service usage statistics
- Device Information: IP address, browser type, operating system
- Location Data: For E911 services and fraud prevention
Call Recordings
If you enable call recording, audio files are stored securely and accessible only to you unless required by law.
2. How We Use Information
We use collected information to:
- Provide, maintain, and improve our Services
- Process transactions and send billing information
- Respond to support requests and communications
- Detect, investigate, and prevent fraudulent or illegal activities
- Comply with legal obligations and regulatory requirements
- Send service updates and promotional materials (with your consent)
- Analyze usage patterns to improve user experience
3. Information Sharing
We do not sell your personal information. We may share information with:
Service Providers
Third parties who assist in providing our Services (payment processors, network providers, support tools) under strict confidentiality agreements.
Legal Requirements
When required by law, subpoena, court order, or to protect our rights, safety, or property.
Business Transfers
In connection with a merger, acquisition, or sale of assets, with notice to affected users.
With Your Consent
When you explicitly authorize sharing with third parties.
4. Data Security
We implement industry-standard security measures including:
- TLS/SSL encryption for data in transit
- AES-256 encryption for data at rest
- Multi-factor authentication options
- Regular security audits and penetration testing
- Access controls and employee training
While we strive to protect your information, no method of transmission over the Internet is 100% secure.
5. Data Retention
We retain your information for as long as necessary to provide Services and comply with legal obligations:
- Account Data: Duration of account plus 7 years
- Call Records: 2 years (or as required by regulation)
- Call Recordings: Per your settings (30 days to indefinite)
- Billing Records: 7 years
6. Your Rights
Depending on your location, you may have the right to:
- Access: Request a copy of your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your data (subject to legal requirements)
- Portability: Receive your data in a portable format
- Opt-out: Unsubscribe from marketing communications
- Restrict Processing: Limit how we use your data
To exercise these rights, contact us at privacy@unitotal.tel.
7. Cookies and Tracking
We use cookies and similar technologies to:
- Keep you logged in to your account
- Remember your preferences
- Analyze website traffic and usage
- Improve our Services
You can control cookies through your browser settings. Disabling cookies may affect functionality.
8. Children's Privacy
Our Services are not intended for children under 18. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.
9. Policy Changes
We may update this Privacy Policy periodically. Material changes will be communicated via email or dashboard notification. The "Last updated" date indicates when the policy was last revised.