Terms of Service

1. Acceptance of Terms

By accessing or using UniTotal Communications services ("Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our Services.

These Terms constitute a legally binding agreement between you ("User," "you," or "your") and UniTotal Communications Inc. ("UniTotal," "we," "us," or "our").

2. Description of Services

UniTotal provides Voice over Internet Protocol (VoIP) telecommunications services, including but not limited to:

• Voice calling (inbound and outbound)
• SMS and MMS messaging
• Virtual fax services
• Direct Inward Dialing (DID) numbers
• Toll-free numbers
• IVR and call routing features
• API access for integration

Services are provided "as is" and may be modified, suspended, or discontinued at any time with reasonable notice.

3. Account Registration

To use our Services, you must create an account and provide accurate, complete information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Ensuring your contact information remains current

You must be at least 18 years old to create an account. Business accounts must be created by authorized representatives.

4. Payment Terms

Billing: Services are billed according to your selected plan (prepaid or postpaid). Prepaid accounts must maintain a positive balance to continue service.

Rates: Current rates are published on our website and may change with 30 days notice. Usage is rounded up to the next billing increment (typically 6 seconds for voice calls).

Taxes: Prices do not include applicable taxes, fees, or regulatory charges, which will be added to your bill.

Refunds: Monthly fees are non-refundable. Unused prepaid balance may be refunded within 30 days of account closure, minus any applicable fees.

5. Acceptable Use

You agree not to use our Services for:

• Illegal activities or to facilitate illegal activities
• Unsolicited commercial communications (spam)
• Harassment, threats, or abuse
• Fraudulent or deceptive practices
• Violating any third party's rights
• Disrupting network integrity or security

We reserve the right to suspend or terminate accounts that violate these policies. See our full Acceptable Use Policy for details.

6. Termination

By You: You may cancel your account at any time through your dashboard or by contacting support. Cancellation takes effect at the end of your current billing period.

By Us: We may suspend or terminate your account for violation of these Terms, non-payment, or other reasons at our discretion. We will provide reasonable notice when possible.

Effect of Termination: Upon termination, you lose access to Services and any stored data. DIDs will be released unless ported to another provider.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, UNITOTAL SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.

Our total liability for any claim shall not exceed the amount paid by you in the twelve (12) months preceding the claim.

Emergency Services: VoIP services may not support 911/E911 emergency calling or may not function during power outages or internet disruptions. You should maintain alternative means of reaching emergency services.

8. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated via email or dashboard notification at least 30 days before taking effect.

Continued use of Services after changes take effect constitutes acceptance of the modified Terms.